All orders are processed within 1–3 business days. Shipping typically takes 5 – 15 business days, depending on your location.

Yes! We ship to over 64 countries worldwide. If you are able to complete checkout, we can ship to your country. Shipping costs will be calculated at checkout.

Absolutely. Once your order is dispatched, you’ll receive a tracking number via email. You can also monitor delivery progress through our "Track Your Order" page or via AfterShip.

If your order hasn’t shipped yet, contact us immediately at nuvywear@gmail.com so we can update your address.

Yes! Express and priority options are available at checkout for an additional fee.

If your package is lost or delayed beyond the estimated delivery time, please contact us and we’ll assist with locating it or arranging a replacement.

You may return any item within 14 days of receiving it—no questions asked. We do not charge restocking fees, and you’ll only pay the return shipping unless the product is faulty.

Email us at nuvywear@gmail.com or use our contact form. We’ll provide instructions and the return address. Please don’t send anything back without contacting us first.

Once we receive your returned item, we process refunds within 3–5 business days. Cashback will appear in your account within the same timeframe.

For hygiene reasons, certain items like underwear and swimwear cannot be returned unless they are faulty.

Yes! Exchanges are possible if the desired size or color is in stock. Contact us to arrange it.

Customers are responsible for return shipping costs unless the item is damaged or defective.

You can cancel your order within 12 hours of purchase by contacting us. After this period, we may have already shipped it.

Yes! Digital gift cards are available in multiple denominations on our website.

We accept all major credit cards, PayPal, Klarna, Afterpay, Shop Pay, and Amazon Pay—processed through secure, encrypted Stripe worldwide checkout.

No, to prevent scams, we only accept advance payments. Your product will only be shipped after payment.

Check the size chart on each product page. For fitted clothing, we generally recommend going one size up. Shoes and loafers run true to size, but if you wear a half size, we suggest sizing up 0.5.

Our garments are crafted with care using high-quality, globally sourced materials—designed to deliver style, comfort, and durability without compromise.

Care instructions are provided on each product’s label. Generally, wash cold and air dry to maintain quality.

We are committed to responsible sourcing and are working towards more eco-friendly practices in our production and packaging.

Yes, popular items are often restocked. Sign up for restock notifications on the product page to be alerted.

Only one discount code can be applied per order.

Yes! Check our promotions page or contact us to learn more about our special discount programs.

We’re here for you! Email us at nuvywear@gmail.com or reach out via our Contact Us page for any inquiries not covered in this FAQ.